Refund policy

Cancellation and Refund Policy 

Whilst all of our events will continue in rain if safe to do so, we understand that isn't everyone's cup of tea! If you change your mind/cannot attend or do not want to attend, we can issue you with a store credit (valid for 3 years) for another hike. Please give no less than 48 hours notice if this is your choice.

If your tour is cancelled by us due to a safety concern/weather event (bushfire/electrical storm/dangerous winds) that is beyond our control, we will re-book your tour on a date of your choice to the best of our ability, or issue a credit note for you to redeem at another time.

All weather decisions are made the day before a scheduled walk and not sooner, based on Government BOM information.

If Epiphany Tours cancels your tour for any other reason, we will offer a full refund or rebook your tour on a date of your choice to the best of our ability

If you cancel your tour, with more than 48 hour’s notice, we will rebook your tour on a date of your choice to the best of our ability. Please note, weekend private bookings can not be changed for change of mind as they are high demand.

If you cancel your tour within 48 hours of the commencement time, we can not offer any refunds or credit notes. 

If you do not turn up on time for your tour, we may run the tour without you in attendance and unfortunately cannot offer a refund or credit note in this instance. Please aim to arrive 15 minutes before the commencement time to avoid this. Please understand it is not possible to make other paying clients wait for you if you are late, all walks start on time.

 if you are unable to attend your walk due to injury or illness, please contact us ASAP (no later than 24 hours before the commencement time) and we can arrange a credit note or reschedule for another time. We do not offer refunds in this event as this is a customer cancellation.

All tours must be PAID IN FULL no later than the business day prior.  Paid in full when using bank deposit means cleared funds in our account. We do not work on terms or remittance advice. If you fail to pay in full for your tour by its due date we will cancel your tour. Your tour date is not secured until it is paid for, we can not hold a tour date or ticket without deposit or full payment (depending on which is agreed).

Please note that change of mind credit notes, once used, can not be reissued for change of mind again. So please choose carefully. 

As our events are held in nature, sometimes the unexpected is to be expected. As such, we reserve the right to change or alter a walking route or itinerary based on track closures and safety considerations. No refunds will be given for minor changes as long as the date of departure, general difficulty and general location of the walk remains similar. We always only make decisions to change routes based on customer safety and as fairly as possible.  such changes could include but are not limited to: starting a walk at a different track entry, or substituting a part of the walk for another variation in the same area.